Section-1 – Warranty Terms

Faucets – for Kitchen, Bathroom, Shower System, Tub

Non-electronic Faucets:

• Two-year Limited (residential and commercial) on the structure, finish, and cartridge.
• Two-year Limited (residential and commercial) on the mechanical components such as but not limited to spray head, assembly (includes engine, aerators, structure, restrictors, backflow preventers, sprayer hoses, braided supply line hoses which encompasses nylon, silicon, and stainless steel, etc), and LED function.

Electronic Faucets:

• Two-year Limited (residential and commercial) on the structure, finish, electronic parts, and cartridge.
• Two-year Limited (residential and commercial) on the mechanical components such as but not limited to braided supply line hoses and LED function.

Faucet Accessories:

• Two-year Limited (residential and commercial) for drains, sink strainers, soap dispensers, and escutcheon plates.

Bathroom & Kitchen Accessories – Sprayer Faucets, Glass Rinsers, Towel Bars/Rings, Holders, Bathroom Shelves, Hooks, or the like:

• Two-year Limited (residential and commercial) on the structure, finish, and hardware.

Kitchen Sinks:

• Two-year Limited (residential and commercial) on the sink bowl.
• Two-year Limited (residential and commercial) on hardware and drain assembly.

Bathroom Vanities:

• Two-year Limited (residential and commercial) on the vanity top, vanity cabinet, and sink bowl. Faucet warranty is applicable when faucet and drain assembly are included.

Section-2 – Warranty Agreement and Restrictions

Behile warrants the products sold by Behile shall be free from defects in material, workmanship, and function under Normal Use during the warranty period outlined in Warranty Terms from the original date of purchase. “Normal Use” means in strict accordance with the installation, operation, and maintenance manual.

If any of the warranted Products are found by Behile to be defective in normal residential use, such Products will, at Behile’s option, be replaced, repaired, or made appropriate adjustment at Behile’s cost. The parties hereto expressly agree that the Original Purchaser’s sole and exclusive remedy against Behile shall be the repair, replacement, or refund of defective products as provided herein. This warranty does not cover labor or other costs or expenses to remove or install any defective, repaired, or replaced product. In no event shall the liability of Behile exceed the purchase price of the product.

This limited warranty DOES NOT cover any loss and/or damage due to:

• Misuse or unusual use
• Mishandling
• Accident
• Neglect
• Acts of God, including but not limited to flash floods, earthquakes, or other natural disasters
• Improper installation
• Improper maintenance and care, including the use of abrasive cleaners such as powders, bleach, ammonia, alcohol, or chlorine, or steel wool, or wire brushes, as these will damage and wear down the finish. Significant product exposure to chemicals, harsh cleaners, and harsh outdoor environments will void any and all warranties on finishes and material.
• Modification (including but not limited to use of unauthorized parts or attachments), or adjustment or repair. This warranty only applies when all components have been provided by Behile. Substituting another manufacturer’s product and/or components will render the warranty completely void.
• Normal wear and tear from daily use. For example, gloss reduction, scratching, staining, and alkaline etching of finishes over time, due to use, cleaning practices, or water or atmospheric conditions, are not manufacturing defects but are indicative of normal wear and tear.

This warranty extends to the original purchaser and is not transferable whether to heirs, subsequent owners, or otherwise. No affirmation of Behile, by words or action, other than as set forth herein shall constitute a warranty.

If you believe that you have a warranty claim, contact Behile by sending an email to support@behile.com. Please be sure to provide all pertinent information regarding your claim, including a copy of your original order confirmation, the item number & quantity of the defective item(s), a complete description of the problem, and pictures or video evidence clearly showing the problem.

THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR INFRINGEMENT. BUYER SHALL IN NO EVENT BE ENTITLED TO, AND BEHILE SHALL NOT BE LIABLE FOR, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFIT, PROMOTIONAL AND/OR MANUFACTURING EXPENSES, OVERHEAD, INJURY TO REPUTATION, AND/OR LOSS OF CUSTOMERS.